I offer supportive distance counselling sessions via telephone, video chat or email.
Please review the FAQ’s below to learn how I can support you, and to understand how distance counselling works.
If you are ready to register as a client and get started with counselling, please click the button below to enter the secure client area. You can then register, or log-in to your account to set up an appointment.
1. How Does Distance Counselling Work?
Distance counselling works similarly to in-person counselling. You have 2 options with how you want to go about sessions together, depending on what works best for you and your situation. You can either set up phone/video sessions (which you’d book through my online booking system) or we’d send emails back and forth at an agreed-upon interval (usually 1-per week).
We’d begin by having a quick phone call or email exchange (FREE of course) to identify whether we are a good fit for one another (research shows over and over again that the counsellor-client relationship and fit is actually the most important indicator of successful counselling!).
Then if we both determine that we’d like to work together, we discuss which method will work best for you and get started (more details about getting started below).
2. Why Choose Distance Counselling?
Online counselling is incredibly convenient and often fits into busy parents’ lives more easily than face-to-face counselling. Here are some benefits that you’ll enjoy:
All about your schedule
There’s great flexibility with booking when you choose online counselling.
I offer a wide range of sessions throughout days and evenings that you can view and self-book (no need to talk to me or juggle with my schedule). When you sign up with the secure registration system, you’ll be able to view my calendar and book an online session when it works best for you.
For email counselling, the possibilities are endless! You decide when you want to connect, and I commit to replying within 48 hours, every day of the week.
There’s also less time commitment because you won’t have to commute to an office or sit in a waiting room. 1 hour is 1 hour only!
Comfort of your home
PJs and tea? Sure, go for it! What I love about distance counselling is that you can be in the comfort of your own home, feeling settled and relaxed.
With distance counselling, there’ll be no interruptions during travel, moving, re-locating or other life changes that make traditional in-person appointments challenging. This helps you stay on track with your goals.
Increased Privacy And Confidentiality
It’s imperative that you feel safe and trust that our communication is private. With online counselling, there is no risk of seeing anyone at the counselling office, or having your information stored in a cabinet. All notes and information about you is stored through a secure online portal (HIPPA compliant and encrypted).
I commit to doing everything in my power to keep your information safe and secure. I also commit to conducting our sessions in a private and professional setting.
With online counselling, the client (you!) has a role to play in keeping our work private and confidential. It’s important that you find a safe, quiet, and private setting to have our phone calls or review/write emails. We’ll talk more about this when we get started together.
3. What About Email-Counselling, Why Choose That?
In addition to those listed above, email counselling has some additional benefits that may be important to you:
Express your concerns as soon as they arise
Sometimes we need to get out our throughs right now…not next week. With email counselling, you can fire up your computer and express your thoughts at any time. And what’s interesting is that sometimes simply writing out your ideas can be incredibly therapeutic and transformative. You won’t get an immediate reply, but the change process starts as soon as you start writing and processing.
No time limit
You decide how long you need to read and review my reply, to gather and organize your thoughts, and to express yourself. There’s no rush, no getting cut-off or interrupted.
You can review emails any time
This is an amazing benefit of email counselling that just isn’t available in traditional counselling situations (unless audio-recorded). It’s really common for people to forget what they talked about last session, or to wish they could hear something again. Also, sometimes we experience similar challenges later in life. Having our email transcripts available to review is so valuable!
Effective and Current Way Of Communicating
Most people are very comfortable communicating online, it’s almost become the norm. It’s entirely possible to create a therapeutic and meaningful relationship online, through text only, that can support you on your journey.
4. Do We Use Regular Email?
No, I don’t at least.
Contrary to what most people think, regular email (like Gmail or Hotmail) is not really that secure. I am extremely careful about privacy and confidentiality, and therefore I have chosen to use a system especially made for online-based counselling called Counsol.com (you can click the link to learn more about it if you want to).
This is a registration-based platform, meaning that all clients need to create an account (regardless of phone, video or email counselling). Once you have an account, all of our email communication will be done through that secure portal. You will have a private log-in and will be able to view our messages, appointments, and resources through that account.
When I send you an email, you will get a nondescript notification to your regular email (that has nothing to do with “counselling”) that basically tells you there’s a new message in your account. At that point, you sign-in and read my message. This prevents our messages from ending up in front of other people’s eyeballs!
On my side of things, I can keep notes, forms, your name and other details securely stored online rather than having any information recorded on paper or in filing cabinets (not really that safe!).
5. What Types Of Concerns Are Suitable For Distance Counselling?
Not all issues are suitable for distance counselling. Most importantly, I do NOT offer crisis counselling or support for urgent or highly distressing issues. If you are finding yourself distressed, need urgent support, or are suicidal please contact a crisis line, or call 911.
Online support is suitable for most non-crisis related concerns relating to: new motherhood, parenting challenges, relationships, sense of self and identity, life transitions, anxiety, postpartum challenges, motivation, social connection, internet or technology addiction, among others.
In order to work together, I will need to assess whether your concerns are something that a) I can help you with, and b) are suitable for distance counselling support. We can have this conversation via phone or email, and I’ll also have you fill out a quick intake form to get started.
6. How Does Pricing + Payment Work?
I am happy to offer a 1-hour session for $105 (CAD) plus applicable taxes (For compairason, the recommended rate in British Columbia for individual therapy is $120 for a 50 minute session).
What does 1-hour mean for distance counselling?
Phone and video sessions are similar to in-person counselling, where you and I “meet” (speak to one another) for 1-hour to address your concerns. Outside of that hour together, I spend time preparing for our session and writing notes afterwards.
With email counselling, I spend at least1-hour “with you”, including the time it takes to listen to your concerns (i.e. read your message), and carefully create a therapeutic reply. So for example, “one session” includes me reviewing your email, and writing an email back to you. Outside of that hour is when I prepare, research, and write notes.
You will be billed after each session is complete. For phone + video sessions, this happens after our call has ended. For email sessions, I invoice you after I send a therapeutic reply (NOT when you send an email). Therefore, if you need to send an extra email to clarify something or ask a question, you don’t get billed for that.
You will receive an email notification of an invoice, which you can pay online. I accept all major credit cards through PayPal.
I am a Certified Canadian Counsellor (CCC) with the Canadian Counselling and Psychotherapy Association (CCPA), and therefore, some clients can be reimbursed through their extended health benefits plan. I do not do direct billing. Please contact your insurance provider to see whether you can be reimbursed.
7. I Live Outside of Canada, Is That Okay?
The counselling world has been rapidly growing and changing as the internet came on the scene (like most industries), and as such, the profession is catching up to the digital world!
At this time, counsellors in Canada are advised to practice within their own province. The country is becoming more and more provincially regulated (meaning that counsellors should practice within their province). While many counsellors are practicing across the country and even the globe, I have decided to only provide counselling services to BC residents.
8. How Do I Get Started?
Step 1. Identify what’s brought you to counselling at this time
Sometimes this is hard to put into words, but just do the best you can. Ask yourself: what’s happening in my life that I’d like help with, and why now?
Step 2. Register to be a client
All clients need to register through the secure client portal before our initial assessment discussion (this is where our emails, assessment, forms, and scheduling take place).
It is important that you register first because this system provides a safe and secure way to exchange messages. While it might seem like a lot of upfront work before we even know this is a good fit, it’s actually imperative because personal information is guaranteed to come up in that first conversation or email exchange. My responsibility as a counsellor (and a good human being) is to keep your information as safe as can be, and this protocol is part of that plan.
Please ONLY send confidential information though the secure client portal. If we decide that we will not work together, then I will delete all information immediately.
Step 3. Complete forms + book free consult
Once you register, there will be 2 forms for you to complete (consent form and intake form). This is done online only – no need to download anything to your computer.
After completing the forms, you’re welcome to book the initial consult. Use the “book an appointment” feature and select the time that suits you best. You’ll get message confirming your booking.
If you’d rather have our consult discussion via email, then go ahead and send me an email (through the secure system) outlining your concerns and any questions you have for me. I will get back to you within 3 days. You will not be charged for the first email exchange. This is a great chance for you and I to ask questions and assess whether distance counselling is the best fit for you.